FAQ

Processing takes 4–7 calendar days after payment and complete order details. After dispatch, estimated transit is 15–25 business days, excluding weekends and applicable public holidays. Add both periods to estimate the total time; customs and carrier delays can affect delivery.

For eligible delivered items, request a refund within 30 calendar days after receipt. Contact support@nuxero.shop with your order number and the reason for your request. No physical return is required. Policy conditions apply; statutory consumer rights remain unaffected.

Approved refunds are initiated promptly to the original payment method. Your bank or payment provider may take up to 10 business days to display the credit.

Available destinations, shipping options and charges are shown before payment. Free shipping applies only when explicitly shown for your order at checkout.

Use the tracking number sent after dispatch on our Track Order page, powered by 17TRACK. If you have not received a code or need help, contact support@nuxero.shop.

If the maximum applicable delivery period has passed, contact support@nuxero.shop with your order number so we can investigate and assess your refund request under our policy.