First, check around your delivery address and with household members or neighbors. If you still cannot locate the package, contact the carrier and our support team for assistance.

Your order number and email address can be used to access your order information through our tracking page. Once your order has shipped, tracking details will become available.

Make sure your order number and email address are entered exactly as they appeared in your confirmation email. If the problem continues, contact our support team.

Please contact our support team as soon as possible with your order number and relevant photos of the package and product so we can assist you.