RETURN & REFUND POLICY

Last updated: September 9, 2026

At NUXERO, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund according to the conditions below and the mandatory consumer rights applicable in your country.

Returns

Customers may request a return within the applicable return period after receiving their order.

Returned products must generally be:

• Unused and in their original condition
• Returned with the original packaging, when applicable
• In a condition suitable for resale
• Accompanied by the relevant order information

Certain products may be excluded from returns where permitted by applicable law.

Return Shipping

Return shipping costs may depend on the reason for the return and the applicable consumer protection laws.

If the product is defective, damaged, incorrect, or does not match the order, NUXERO will review the situation and determine the appropriate solution.

For returns based solely on a change of mind, the customer may be responsible for the return shipping costs where permitted by applicable law.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method.

Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at contacnuxero@gmail.com with your order information and details of the issue.

We may request photographs or other information necessary to evaluate the situation.

Depending on the circumstances, we may offer:

• A replacement
• A refund
• Another appropriate solution

Exchanges

If you need to exchange a product, please contact our support team before sending anything back.

Exchange availability may depend on product availability.

Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for return, including products that:

• Have been used or damaged after delivery
• Are returned without their required original components
• Are personalized or made specifically for the customer
• Are otherwise excluded by applicable law

European Union Consumer Rights

For customers located in the European Union, applicable consumer protection laws may provide additional rights, including a 14-day right of withdrawal for eligible distance purchases.

Nothing in this policy is intended to limit any mandatory consumer rights that apply to you under the laws of your country.

Contact Us

If you have any questions about returns or refunds, please contact:

NUXERO Customer Support
Email: contacnuxero@gmail.com

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